Make every care decision carefully.

A verified badge means the provider information or documents submitted through Kidcellence have been reviewed and approved in the platform workflow. It is not a guarantee of future conduct, service quality, availability, licensing status, or suitability for a particular child.

• Meet the provider in person and visit the care setting before making a commitment.
• Confirm identity, qualifications, licences, references, fees, schedules, and cancellation terms directly.
• Ask about supervision ratios, safeguarding practices, emergency procedures, transport, medication, and incident reporting.
• Discuss allergies, accessibility requirements, routines, and any additional support your child needs.

• Keep listing details, pricing, availability, contact information, and documents current.
• Only publish claims and qualifications that can be supported with accurate evidence.
• Protect family and child information and use it only for the agreed care enquiry.
• Respond promptly to safety concerns and comply with applicable Botswana requirements.

For immediate danger or suspected harm, contact Botswana emergency services or the appropriate local authority first. Preserve relevant messages and records. Platform account or listing concerns can then be documented through the help centre.